Are you having problems logging in, downloading a file, or watching a video? First check out the list of common problems users encounter to see if you find an answer. If none of them provide the solution, we’ll see what we can do to help! Simply fill in the contact form at the bottom of this page and we’ll get back to you.
How do I log in?
Go to the Course Directory, click on the course you want to view, and the login link comes up on the next page.
What if I forget my password?
Under the login box is a “Forgot password” link to reset your password.
How do I download a file?
Right click on the link, then a popup will appear that gives download options.
How do I watch a video?
Video controls appear at the bottom of the video. If you are having problems watching a video, it is probably a problem with our video hosting service, Wistia. They recommend trying the following:
1. Check Your Internet Speed
Go to www.speedtest.net and run a test. If you can’t access that page or the speed is slow, that is the problem.
2. Clear Your Cache
No, not cash, cache! I know it’s a bad finance pun, but had to throw it in there… here’s what you need to do:
Chrome –> Clear Browsing Data or History –> Show Full History –> Clear Browsing Data…
Safari Preferences –> Privacy —> Remove All Browsing Data
Firefox History –> Clear recent history
Internet Explorer Tools –> Internet Options –> Browsing History
Then close the browser and reopen it.
3. Reset Your Internet Connection
Unplug your internet router, count to 10, then plug it back in, wait for it to boot back up, then see if you can watch the video.
4. Try a Different Browser
Sometimes different browsers can cause problems, so try logging in and using a different browser.
If none of these work, fill in the support form and we’ll contact Wistia to figure it out. To help us, please include the following information in the support form:
• Make / model of your computer
• Name of your internet service
• Operating system
• Screen shot of your speed test
None of the above worked? Not a problem. Fill in the support form. Since it is very helpful to see error messages, please either copy or any error messages you see or take screen shots and attach them to your message. (If you’re not sure how to take a screen shot, go to this web site, then look on the menu for what you are using: https://www.take-a-screenshot.org/)
At this time we only offer e-mail support with a priority for paying customers from 9am-5pm Eastern Time (US), and will get back to you as soon as possible.